Being involved in transport and logistics 24 hours a day, 7 days a week; that is the essence van 24/7 drive. Headquartered in Son, the Netherlands, and with offices across 7 countries in Europe, 24/7 drive is a specialist in the recruitment, selection and deployment of truck drivers. As you can imagine, it’s quite the operation for 24/7 drive to keep contact with all temps and candidates running smoothly.
For Birgit Kwinten, Manager of Marketing & Communications at 24/7 drive, reason enough to contact Joboti to see how we could help them further. Curious to know the story of 24/7 drive? Then read on quickly!
How was the situation at 24/7 drive before you partnered with Joboti?
“Contact with the candidates was mainly by phone, email, text or just in person at one of our branches,” says Birgit. “Our texting solution was unfortunately one-way and thus could not be answered by our temporary workers. Our colleagues were therefore often using their business phone for WhatsApp, which is inconvenient when a colleague is sick or on vacation, for example.”
This was reason enough for 24/7 Drive to look for a partner who could streamline communication channels. Birgit: “We started looking for a structural solution for the entire organization in which we can always be reached by our clients and candidates and which at the same time is deployable for all our branches in Europe. After all, we are located in 7 European countries. Previously it was not yet possible, for a non-registered candidate, to start the conversation with us via WhatsApp itself. This too is now possible. And through Joboti’s Smart Inbox routing, the candidate is always forwarded to the right branch.”
How did you end up cooperating with Joboti?
“A must have for us was interfacing with our ATS system Bullhorn. About 2 years ago this was not possible, which stopped us from choosing Joboti at the time,” explains Birgit. “But when I heard that a connection had been realized, I immediately contacted Luuk (van Neerven, co-founder of Joboti) to resume discussions. Our organization is too big to keep another separate system next to it. That’s why it’s really perfect that we now have the connection with Bullhorn through which WhatsApp can be optimally used on multiple fronts and you can always find the conversations back with the candidate.”
How did the implementation go and how did colleagues experience Joboti’s solutions?
“The implementation went very well! Our contact person Gabrielle was always there for us and responded quickly. If we fired too many questions at her, there was room to schedule a quick online consultation to address them together,” said Birgit.
Do you notice any of the added value of the Smart Inbox and automations?
Birgit: “Our colleagues at the branches use Joboti a lot and really like the fact that they can now communicate with our candidates in a quick and easy way when they cannot be reached by phone or when you want to quickly let them know something. We also see an upward trend in the number of applications via WhatsApp on our website. More and more candidates are finding their way to us via WhatsApp! We are thus closer to our candidates.”
Do you have any final words for prospective users?
“From our colleagues we get comments about the mandatory use of the WhatsApp templates. This makes it a little less personal and you can’t always send the message you would like right away. This is something to take into consideration when considering the Smart Inbox. Fortunately, the many advantages outweigh the benefits and that’s why we started using Joboti after all. We are already busy implementing the next project: the Joboti webchat! We can therefore definitely recommend Joboti!”
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